Refund policy

Not in Love With It?

You may return eligible items within 28 days of delivery for a refund, subject to the conditions outlined below.

Items must be returned within 28 days of the delivery date.

To be eligible for a return, items must be:

Please take care when trying on items. Footwear should be tried on a soft surface to avoid marking or damaging the soles.

Items returned in a condition that does not meet these requirements may not be eligible for a full refund.

To request a return, please email:

Please include your order number and, if possible, the reason for your return.

Please wait for return instructions before sending your item back. Returns sent without prior contact may experience delays in processing.

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returns that are lost in transit.

If you receive an item that is faulty, damaged, or different from the item you ordered, please contact us as soon as possible at:

Please include your order number and, where possible, photographs of the issue.

Where appropriate, we will arrange a replacement, refund, or other suitable resolution.

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Your statutory rights are not affected by this policy.

For any questions regarding returns or refunds, please contact:

We aim to respond within 24 hours.